常见问题
预订是否免费、如何取消、如何付款、评价是否真实：答案都在这里。
在 BookMe 预约要收费吗？
Customers book for free and pay for services at the venue. BookMe does not currently collect deposits.
我怎么知道预约已确认？
Your booking is saved when the confirmation screen displays a booking code. My bookings stores it on this device. Message reminders depend on provider activation.
如何取消预约，会收费吗？
Request cancellation in My bookings before the appointment starts. Check that its status changes to Cancelled before leaving.
可以怎样付款？
Pay directly at the venue. Ask the venue which payment methods it accepts. Online payments through BookMe are not yet available.
BookMe 上的评价真实吗？
只有已完成预约的客户才会被邀请评价。我们不会出售评价，也不会应商家要求删除评价；只会移除辱骂或垃圾内容。
“已认证”徽章是什么意思？
This label indicates the listing was reviewed by the BookMe team before publication. It is not a quality certification or a professional licence. Demo listings are illustrative.
我可以帮别人或团队预约吗？
可以。在确认步骤中增加人数，并备注每个人的姓名。对于团队化妆、美甲或按摩，商家会安排足够的工作人员。
BookMe 在我所在的城市可用吗？
目前已覆盖胡志明市、河内、岘港（包括会安）、海防、芹苴、顺化、庆和、林同、广宁和富国岛，按 2025 年 7 月起生效的新行政区划划分。